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High Street Surgery

219 High Street,
RM11 3XT.

Appointments & econsultations

You can book an appointment with a Doctor in advance via the internet (e-consult) or by calling the reception. e-consultation gives access to your practice, if you would like more information, please contact the surgery.

Did you know that receptionists can book appointments or navigate you to appropriate services, such as Community Pharmacists and other services, for some conditions, it is not necessary to book an appointment with a GP, this frees up GP time to see more serious conditions, please speak to reception staff for more information.

For online access, please attend the practice with your ID so that we can provide you the access.
Online bookable appointments are available.

If you require an urgent same day appointment please call the surgery at 8am for a morning appointment or after 4pm for a afternoon appointment. (Urgent appointments are not for Repeat Prescriptions, fitness for work certificates or for signing forms).

Home Visits
Home visits should only be requested by housebound patients or by patients who are too ill to attend the surgery. Please try to phone before 10:00 am if at all possible. Your request will be assessed and prioritised as clinically indicated by a doctor to every home visit request. We request patients to try and attend where possible.

Mental Health
If you need urgent mental health support contact your local mental health crisis line for free on 0800 995 1000. They are open 24 hours a day, 365 days a year.

Health Professionals
A range of healthcare professionals work at your practice and in the wider community to help you get the right care when you need it. This means you might be seen by a GP, but you could also be seen by another trained professional such as a practice nurse, community pharmacist, physiotherapist, or social prescribe. Many local pharmacies are also open late and at the weekend to help with minor illnesses and you don’t need an appointment to be seen.

Out of Hours
If you have an urgent problem when the surgery is closed. Please ring 111 your call will be answered by the Out Of Hours Service. Please note that when contacting them, your telephone conversation will be recorded.

Some patients find that having another person in the room when intimate examinations are undertaken is helpful, if you would like a chaperone, please feel free to say so: it rarely creates difficulties, and there would be no question of your doctor being offended.